return your wool

In 2018 we took the bold step of packing all orders in natural wool insulation, rather than pretty nasty polystyrene, and we’ve never looked back.  The liners are filled with 100% natural virgin sheep wool, inside a recyclable, food grade wrapper so that they can be reused, cutting down on waste altogether.

And about that – we have a simple and incredibly popular returns scheme where you can bag yourself some free credit for helping us to reuse them. It costs you absolutely nothing, is quick and easy and saves precious resources from the planet. Win win win.

Request your return below…

how it works


Hang on to your wool liners when your Naturaw orders arrive. When you have 8 (there are two in every box) just pop them all in one box and seal it up.


Got 8? Then we’re all set, just fill in the quick form at the bottom of this page to request a return label. We’ll then email you a free DPD label within 24hrs, print it off and attach it to your parcel.


Drop your parcel off at your nearest DPD collection point – click here to find one. There are loads all over the country from corner shops, to supermarkets and other large retailers.

sit back and watch the voucher roll in!

That’s it. Give us a day or two and when we receive your package we’ll email you a voucher for £5 off your next order. We’ll reuse your liners – everyone wins! Well, except the polystyrene manufacturers.

request your return here

Where are we collecting your liners from

Please note – it is not currently possible to use vouchers with existing subscription orders, as once you have submitted your recurring payment details we can not change the amount (up or down) with your payment provider. You will have to place an additional order (subscriptions can be paused) or cancel and restart your subscription in order to use a voucher.