FAQ

Ordering & Delivery

Pretty much everywhere in mainland UK via our couriers DPD. You’ll get a message from them advising a 1hr delivery slot on the morning of your delivery. This could be anytime between 9am – 6pm (very occasionally a little later during peak times when their drivers have more deliveries to make)

To checkout delivery options, add some items to your basket and then you can calculate delivery options to your postcode.

If ordering frozen food we would always recommend for you to be in for delivery, however we know this simply isn’t always possible. We do require you to provide us with a safe place for the courier to leave your order (you’ll be asked when you checkout an order).

We’ll let you know when your order leaves our warehouse, and if you provide a mobile number DPD will text you on the morning of your delivery advising a 1hr delivery window. See the next question for more important info about delivery.

Deliveries before 12 noon Monday – Thursday are despatched the same day for next day delivery. Deliveries are sent on a 24 hour service with DPD, we’ll let you know when it leaves Naturaw HQ (so will be with you the next day) by emails and/or text message, and in addition DPD will text you on the morning of delivery advising a 1hr delivery window.

Please note our new 2020 website now shows the delivery date on products when you order!

Note that standard deliveries are made Tuesday – Friday.

We are trialling a Saturday delivery option – despatch on a Friday for deliver on a Saturday which has a small surcharge.

For our standard service. Order by 12 noon on a Thursday to receive an order before the weekend, orders later than this will be sent from Monday. If you require Saturday delivery you must select and pay for this at checkout.

We hate polystyrene, which is why all courier orders are packed in boxes insulated with our clever sheeps’ wool liners (which you can return for free credit!) to make sure they reach you in tip top condition. But please note that in some very rare cases, particularly in warmer months or during peak courier periods where transit times are longer the contents may have thawed partially. This does not affect the quality of the products in any way and you can safely refreeze them in your freezer. For this reason we cannot accept any claims based on this where the items have been delivered the next working day after despatch. This includes if you reschedule your delivery with the courier (which we strongly advise against as it may mean you don’t receive it at all), or the place you have requested them to leave your order is unavailable or unsuitable. Please see our T&C’s for full delivery conditions.

The short answer is that it depends on what you order.

Our taster/starter boxes include free UK delivery.

We have efficient packing offers which get you delivery for just £5 when you order exactly 16 or 30 tubs to fill a wool insulated box perfectly (which you can then return for free credit! see here).

Other prices vary.

For full delivery information click here

We don’t offer a specific breeder discount, we didn’t want to exclude those who choose not to breed but do have lots of hungry mouths to feed. Therefore there is a bulk order discount – for orders of £200 or more use the voucher code HUNGRY10 at checkout for 10% off.

No. The cost of sending insulated containers, and the value of the food (We make high quality, handmade raw food – not commercially produced low value items) mean that is not viable for us to offer them for free. We don’t ask you to buy multiples of the same product, let alone a full box, so you can quite easily put together a small order to try things. If you need any help doing so please just get in touch.

Naturaw Products

Yes some products can stick occasionally. We find sitting the tub in a few cm of warm water before serving ensures that the contents slide out easily every time.

This is a very small compromise that we have opted to make over using plastic packaging, or lining cardboard with a plastic based coating, which makes the whole thing non-compostable.

Yep, we source everything from British farms, this goes for our raw food and our Louis & Ada treats too. Sustainability, traceability and animal welfare is at the heart of everything we do.

Read lots more about our ingredients here.

It’s on our radar. The practicalities of sourcing and using alternate packaging supplies is a little complex, exacerbated by our exacting standards on sustainabilty. It has to be right before we would consider using it, we are always undertaking r&d in this area so who knows what the future holds.

Larger dogs can always use multiple tubs, and with our totally compostable packaging there is not the huge volume of plastic waste from using multiple tubs.

Our pretty nifty looking sleeves are printed on sustainably sourced card in vegetable based inks. Think this sounds expensive? It’s not – due to us designing and producing all our own artwork in house and the clever way in which they are printed to reduce material wastage, the sleeves come in at just a few pence each. They’re essential to keep our bagasse tubs securely closed, so not just a pretty face but a key component which allows us to use fully biodegradable packaging.

They also allow us to display a standard in labelling which is unparalleled in the industry at present in terms of both transparency and just plain helpfulness. Every cut of meat and the exact percentages of everything are all clearly displayed. You’ll also see the meat/bone/offal breakdown right on the front of every pack, this makes it as simple as possible for you to feed a healthy balanced diet.

3 years after we launched and now more suppliers are cottoning on and starting to utilise some of these standards themselves. This can only be a very good thing for raw feeding in general.

Raw feeding

We believe it’s best to go cold turkey…so to speak! It’s best to finish one meal of kibble and the next day start a fully raw chapter.

Check out our starter guide for more info – click here

In adult cats and dogs, the guide is to feed between 2 and 3% of the animal’s body weight daily (or of their ideal body weight if they need to gain/lose weight).

Every dog is an individual and many need more or less than the guidelines. We feed for body condition, if they look a bit chubby we decrease, in winter/after long walks, we feed more! It’s important not to get fixated on percentages, every animal is an individual, looks and feel are what matters.

You’ll find more info on feeding guidelines here

For puppy guidelines, see question 20

Veg is not appropriate for feeding cats, but certain fruits and veggies can be fed to dogs, green vegetables like spinach and kale in particular are full of lots of lovely vitamins & minerals.

We don’t include it as standard as it can be some dogs are allergic, and we cant take it out, but you can easily add it in. Not all our customers add veg (there are many schools of thought in raw feeding) but those that do can easily add a spoonful of our minced veg mix to meals.

Veg can be especially useful as a filler upper for dogs who need to lose weight as it is lower calorie than meat. We’d suggest feeding no more than 20% veg else your dog could be missing out on all the essential vitamins and minerals meat provides. If you are adding your own, avoid starchy veg like carrots, swede, parsnip if you have a dog prone to ear/skin infection as the sugars in these veg can promote yeast growth. Veg must be lightly cooked or grated/blended raw to break down and allow dogs to get any nutrition from them.

We make an Organic Seasonal veg mix with Butternut Squash, Kale, Greens and fresh Parsley as a natural breath freshener! Click Here to view

Veg is not appropriate for feeding cats, but certain fruits and veggies can be fed to dogs, green vegetables like spinach and kale in particular are full of lots of lovely vitamins & minerals.

Veg can be especially useful as a filler upper for dogs who need to lose weight as it is lower calorie than meat. We’d suggest feeding no more than 20% veg else your dog could be missing out on all the essential vitamins and minerals meat provides. Avoid starchy veg like carrots, swede, parsnip if you have a dog prone to ear/skin infection as the sugars in these veg can promote yeast growth. Dogs do not possess the amylase to break down the cell walls in veg like other animals do. Therefore it must be lightly cooked or grated/blended raw to break these down and allow dogs to get any nutrition from them.

We make an Organic Seasonal veg mix with Butternut Squash, Kale, Greens and fresh Parsley as a natural breath freshener! Click Here to view

No! We wouldn’t advise as grains (wheat, rice etc) they provide little or no nutritional value apart from calories and are difficult for carnivores to digest, and certainly not species appropriate. Most high end dry foods exclude grains, so it’s widely accepted that this is not needed.

A properly varied raw diet with 80% meat, 10% bone, 10% offal, sourced from a variety of meat sources, with some oily fish and fresh eggs and occasional veg (particularly green) should provide a great basis for the nutrition required.

We do feed Salmon Oil regularly to increase the omega 3’s in the diet as Louis has had skin issues in the past and adding the oil has really improved his coat! We do not add supplements to our foods because we believe these should be added on a case by case basis. Dose and supplement needs vary for each individual so it would be impossible to produce a one size fits all food. Some dogs can have allergies to various supplements and we believe dogs should have their supplements carefully tailored to their own specific needs.

Large bones are very hard and can cause cracked teeth if your dog is a determined chewer.

A balanced raw diet with plenty of variety provides all the taurine cats need, a scenario where it would be lacking is if your cat was fed solely on rabbit which does not have the minimum required. We feed our moggies exactly the same as the dogs, lots of dark meats (lamb, beef, venison as available) and include any of the balanced minces that contain heart which is rich in taurine.

Yes. Given that it’s perfectly safe to feed raw meat at all, we know our pets do not have the same sensitive stomachs as us humans! It’s safe (and very convenient) to refreeze food once defrosted.

Yes. We do this a lot in summer months, a lovely meat lollipop is very cooling! Feeding frozen can be useful in slowing down those who don’t chew food properly and gulp food.

As many as possible! Variety is the spice of life. We always strive for 4 different types to offer a varied diet, but there is really no definitive answer. Some pets are limited through allergies and a balance of vitamins and minerals can be found from just one or two meats. If your pet has no allergies it is very easy to achieve a wide range of protein sources.

No! Cooked bones are brittle and splinter which can be dangerous. Raw bones are comparatively soft and flexible.

It is not advised, and kind of defeats the point of switching to the most natural diet if fed alongside a highly processed dry food.  Raw bone requires a more acidic stomach than kibble. If kibble is fed alongside raw then the acid may be weaker and cause tummy upsets from undigested bone. Furthermore, one of the reasons why it is safe to feed raw meat to our pets is because raw moves through the digestive system quicker than kibble, if dry food is fed also, the digestion overall is slowed which may give bacteria a chance to affect your pet.

Traditionally vets get little or no nutritional training whilst studying. Once qualified and working in a veterinary practice, the main source of training is provided by pet food manufacturers who want vets to resell their food in the waiting room!

Things are changing though, and an increasing amount of vets are beginning to support the idea of feeding fresh, unprocessed food.

It’s true, raw feeding done wrong can cause your pets harm, do your research, don’t be tempted to feed chicken carcass mince (40% bone!) alone because it’s cheap, or buy from a supplier who can’t tell you the bone content of their foods, or you may end up with a very constipated pet and then a vet who has the opportunity to tell you how bad raw feeding is. There are a host of raw feeding groups on facebook, this is how we first learnt, asking lots of questions is important!

We are delighted to have renowned holistic vet Sue Armstrong on board at Naturaw, you can read what she has to say by clicking here.

We also suggest the facebook group Rawfeeding Rebels – beware there is a long wait list to join. In the meantime the website is a great resource – Rawfeeding Rebels Website

Raw is a species appropriate diet for our dogs, cats, ferrets and more. They are designed to eat meat historically and their digestive systems have remained unchanged, dogs digestion is the same as that of wolves. The stomach acid is much more acidic, killing bacteria, also the digestion of raw meat is very quick, so any bacteria does not get chance to take hold as it quickly passes through the digestive system.

Meat by nature is around 60-70% moisture. So it’s natural your pet won’t be desperately trying to quench it’s thirst like it would after a bowl of dry biscuits! This means the chance of kidney and bladder problems will be reduced as your pets will be flushing out their systems with all the extra water that is naturally in their food.

Feed bigger pieces and take away after a meals worth has been consumed. Chicken and duck necks are too small for many dogs and will just be gulped down, we just use these for our cats. Feeding a full carcass instead will really encourage slower eating and more chewing, and will also provide teeth cleaning benefits.

Another option is to feed chunks frozen which often slows down gulpers and forces them to chew. It’s also great for warmer weather, a meat lollipop in the garden is great in summer!

Yes and no. Calcium is an essential part of the diet. But bones do not need to be fed whole. Many minces contain high proportions of ground bone. You can also feed 5g of dried out and ground eggshells for every 400g of meat, for the perfect calcium:phosphorus ratio. This can be useful for pets who have a low tolerance to bone, or fussy ones (cats!)

However, if you don’t feed whole bones you are missing out on one of the best benefits of raw feeding…clean teeth! Remember this is what your pet is designed to eat.

This may suggest too much bone has been fed. Give a couple of totally boneless meals eg. Simply Tripe or Simply Prime Beef.  We don’t advise the feeding of offal to counteract constipation as this may cause pieces of undigested bone to rush through the digestive system.

Puppy feeding guide – % of current weight daily split into several meals

  • 8-10 weeks | 10% – split into 4 meals
  • 10-16 weeks | 8% – split into 3 meals
  • 16-20 weeks | 7% – split into 3 meals
  • 20-24 weeks | 6% – split into 3 meals
  • 24-36 weeks | 5% – can go down to 2 meals a day if they seem ready to manage without lunch
  • 36 weeks – 1 year old | 4% – split into 2 meals
  • If fully grown by one year | gently reduce to 2.5% daily
  • If still growing | feed at 3.5% until maturity and then 2.5%

The above is just a guide, every dog is different and has differing energy levels/metabolism. Puppies should not be chubby, excess weight on growing joints is not desirable, keep them lean.

Special care should be taken with feeding bone with puppies, too much calcium is not ideal for growing bones. Therefore we always recommend feeding core minces with if you wish only the occasional edible bone max once a week (poultry wings/necks/carcass) for mental stimulation and teeth cleaning!

Feed as much variety as possible to help your pup have the best possible nutrition to aid growing healthily – 4 different meats or more to cover all the lovely different vitamins and minerals each meat has to offer.

Read our FAQ’s and still need help? No problem!

‘Most ethical & sustainable raw dog food’

Naturaw are by far the most ethical, sustainable and reliable raw dog company I’ve tried. Been a customer for a while now after trying a few and as a keen advocate for animal rights, Naturaw ticks all the boxes.

Natalie Bacci-Evers

‘Innovative and environmentally friendly’

I moved to Naturaw from another raw food supplier primarily due to their innovative and environmentally friendly stance on plastic free packaging. However, their website, quick delivery & quality products means I am delighted with the whole experience and could not recommend them highly enough!

Victoria Lowe

‘above and beyond the best company I’ve used’

The food quality is exceptional and I particularly love the plastic free, compostable packaging. I have tried many brands over the years but Naturaw is above and beyond the best company I’ve used. The customer service is excellent and their commitment to reducing packaging etc is impressive.

Holli Grainger