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RETURN & REUSE YOUR WOOL
NO MORE POLYSTYRENE!
We have been developing this for a while and we are now thrilled to say that we have taken the bold step of packing every single courier order in natural wool insulation, rather than pretty nasty polystyrene, and at no extra charge to you whatsoever.
It has been a bugbear of ours for quite some time that our beautiful biodegradable packaging had to be delivered in polystyrene to keep it cool, so we are so excited to finally be able to roll this out. The liners are filled with 100% natural virgin sheep wool, inside a recyclable, food grade wrapper so that they can be reused, cutting down on waste altogether. When you have 8 liners (4 boxes worth) you can pop them in a box and use the form below to return them to us for FREE, bagging you £5 credit to use on our website in the process. Result!
Hang on to your wool liners when your Naturaw orders arrive. When you have 8 (there are two in every box) just pop them all in one box and seal it up.
Got 8? Then we’re all set, just fill in the quick form at the bottom of this page to request a return label. We’ll then email you a free DPD label within 24hrs, print it off and attach it to your parcel.
sit back and watch the voucher roll in!
That’s it. Give us a day or two and when we receive your package we’ll email you a voucher for £5 off your next order. We’ll reuse your liners – everyone wins!
FOR THE SAFETY OF OUR STAFF WOOL RETURN SCHEME SUSPENDED UNTIL FURTHER NOTICE.
Apologies for any inconvenience caused, please hold onto your wool liners for when we are able to accept them again in the near future.
Important stuff to note:
PLEASE ENSURE ALL DETAILS IN THE FORM ARE CORRECT, ANY MISTAKES MAY AFFECT YOUR RETURN BEING SUCCESSFUL
We can only accept returns of boxes containing 8 of our liners, no more, no less. You’ll find it fits snugly in one of our boxes anyway (8 small liners in a small box and 8 large liners fit in a large box) For each box of 8 you will receive a £5 voucher. No voucher will be issued for any less than 8 in one box.
Only Naturaw liners accepted. A very limited amount of other retailers use wool liners, we can only accept our own though as they’re tailor made to fit our boxes exactly.
Free return delivery for liners is provided via the form below and by following the instructions on this page. We cannot re-emburse for any other delivery method used.
Keep it clean. If your cheeky dog has used your wool liners as a bed, then maybe best not to return them! We just need 8 clean, intact liners.
Not got your label after 24hrs? (Mon-Fri) Check your spam folder for the email from DPD.
Please allow 48-72hrs after dropping your box off for us to receive your package and your voucher to be emailed to the address provided. We cannot provide updates to the status of your return before this time has elapsed.
If you have saved more than 3 boxes (24 liners) we can arrange a collection from your home. Please email us for us to arrange.
For all questions please email [email protected]