Frequently Asked Questions

ordering & delivery

1 | Where do you deliver?

We deliver ourselves across most of North & West Yorkshire and the East Riding too.
Everywhere else in mainland UK is couriered to via UKMail. Check which delivery option is available to you and how much it will cost by entering your postcode here. Alternatively, add the items you want to your basket, and then calculate delivery there :)

2 | Do I have to be in for delivery?

If ordering frozen foods we would always recommend for you to be in for delivery, however we know this simply isn’t always possible. We do require you to provide us with a safe/shady place for our own drivers, or UKMail to leave your order. We’ll let you know when your order leaves our warehouse, and if you provide a mobile number UKMail will text you on the morning of your delivery advising a 1hr delivery window. See the next question for more important info about delivery.

3 | How long will my delivery take to arrive?

Naturaw (Yorkshire) Delivery
If you’re within our delivery area, your delivery day (and driver!) will be shown to you during checkout. It’ll also be on the confirmation email we send you. We’ll email and/or text you again the day before your delivery. For future reference your delivery day will always be the same as that’s when our vans are in your area, if it changes, we’ll let you know.

Courier Delivery (UKMail)
Nationwide deliveries should be with you within 48 – 72 hours of placing your order (excluding weekends). Deliveries are sent on a 24 hour service with UKMail, we’ll let you know when it leaves Naturaw HQ (so will be with you the next day) by emails and/or text message, and in addition UKMail will text you on the morning of delivery advising a 1hr delivery window.

All courier deliveries are packed in insulated boxes to make sure they reach you in tip top condition. But please note that in some cases, particularly in warmer months or in areas where transit times are longer the contents may have thawed partially. This does not affect the quality of the products in any way and you can safely refreeze them in your freezer. For this reason we cannot accept any claims based on this where the items have been delivered the next working day after despatch. This includes if you reschedule your delivery with the courier (which we strongly advise against), or the place you have requested them to leave your order is unavailable or unsuitable.

4 | How much does delivery cost?

If you are within our own van delivery area then the charge is £4.80 per order, irrespective of size. Note that they will be delivered in non-insulated boxes.

If you require courier then the charges are £6.80 for up to 10kg, £7.80 for up to 25kg, then £5 for every 25kg thereafter, upto 100kg. Please contact us for larger orders. We’ve chosen to use UKMail for our chilled deliveries and they will be sent in an insulated box. If you’re not ordering any chilled items, delivery may be via Royal Mail, and a flat rate of £3.50.

For full delivery information, click here

5 | Do you offer free samples?

No. The cost of sending insulated containers, and the value of the food (We stock high quality, often handmade raw food – not commercially produced low value items) mean that is not viable for us to offer them for free. We don’t ask you to buy by the box, so you can quite easily put together a small order to try things. If you need any help doing so please just get in touch.


raw feeding

1 | When switching to raw should I mix with their current food for a few days?

We believe it’s best to go cold turkey…so to speak! It’s best to finish one meal of kibble and the next day start a fully raw chapter. Mixing different types of food can cause tummy upsets, and we don’t want anything to put you off making the best decision ever for your furry friends!

2 | How much do I need to feed?

In adult cats and dogs, the guide is to feed between 2 and 3% of the animal’s body weight daily (or of their ideal body weight if they need to gain/lose weight). Every dog is an individual and many need more or less than the guidelines. We feed for body condition, if they look a bit chubby we decrease, in winter/after long walks, we feed more! It’s important not to get fixated on percentages, every animal is an individual, looks and feel are what matters.

For puppy guidelines, see question 20

3 | What do I feed?

The basics are for both dogs and cats:

80% meat (including oily fish, heart & tripe – yes these are classed as meat!)
10% bone
5% liver
5% any other organ (usually kidney as this is readily available)

We feed our lovely Organic eggs several times a week too, the whole egg (shell included) can be fed but our fussy pups leave a trail of crunched up and spat out shell around the kitchen so we’ve given up trying! Veg and fruits are a big no no for cats and not essential for dogs but can provide some benefits. See below for the full veg response!

4 | I’ve heard lots of people feed fruit and veg, is this necessary?

Veg is not appropriate for feeding cats, but certain fruits and veggies can be fed to dogs, green vegetables like spinach and kale in particular are full of lots of lovely vitamins & minerals and carrots are high in Vitamin C. Veg can be especially useful as a filler upper for dogs who need to lose weight as it is lower calorie than meat. We’d suggest feeding no more than 20% veg else your dog could be missing out on all the essential vitamins and minerals meat provides. Avoid starchy veg like carrots, swede, parsnip if you have a dog prone to ear/skin infection as the sugars in these veg can promote yeast growth. Dogs do not possess the amylase to break down the cell walls in veg like other animals do. Therefore it must be lightly cooked or grated/blended raw to break these down and allow dogs to get any nutrition from them.

5 | Can I feed pasta/rice as well?

No! We wouldn’t advise as grains (wheat, rice etc) they provide little or no nutritional value apart from calories and are difficult for carnivores to digest, and certainly not species appropriate. Most high end dry foods exclude grains, so it’s widely accepted that this is not needed.

6 | Do I need to add supplements to my pets diet?

A properly balanced raw diet with 80% meat, 10% bone, 5% liver, 5% other organ, sourced from a variety of meat sources, with some oily fish and fresh eggs should provide all the nutrition required. We do feed Salmon Oil regularly to increase the omega 3’s in the diet as Louis has had skin issues in the past and adding the oil has really improved his coat! Coconut oil is also great for coat condition too!

7 | Why shouldn’t I feed large marrow bones/weight bearing bones from large animals?

Large bones are very hard and can cause cracked teeth if your dog is a determined chewer.

8 | What about taurine for cats?

A balanced raw diet with plenty of variety provides all the taurine cats need, a scenario where it would be lacking is if your cat was fed solely on rabbit which does not have the minimum required. We feed our moggies exactly the same as the dogs, lots of dark meats (lamb, beef, venison as available) and every week some chicken/duck/lamb/ox heart which is rich in taurine.

9 | Can I defrost and portion up and refreeze?

Yes. Given that it’s perfectly safe to feed raw meat at all, we know our pets do not have the same sensitive stomachs as us humans! It’s safe (and very convenient) to refreeze food once defrosted.

10 | Can I feed food frozen?

Yes. We do this a lot in summer months, a lovely meat lollipop is very cooling! Feeding frozen can be useful in slowing down those who don’t chew food properly and gulp food.

11 | How many different meats should I feed?

As many as possible! Variety is the spice of life. We always strive for 4 different types to offer a varied diet, but there is really no definitive answer. Some pets are limited through allergies and a balance of vitamins and minerals can be found from just one or two meats. If your pet has no allergies it is very easy to achieve a wide range of protein sources.

12 | Can I feed cooked bones?

No! Cooked bones are brittle and splinter which can be dangerous. Raw bones are comparatively soft and flexible.

13 | Can I feed part kibble, part raw?

It is not advised, and kind of defeats the point of switching to the most natural diet if fed alongside a highly processed dry food. Kibble and raw digest at different rates, and raw bone requires a more acidic stomach than kibble. If kibble is fed alongside raw then the acid may be weaker and cause tummy upsets from undigested bone. Furthermore, one of the reasons why it is safe to feed raw meat to our pets is because raw moves through the digestive system quicker than kibble, if dry food is fed also, the digestion overall is slowed which may give bacteria a chance to affect your pet.

14 | My vet told me not to feed raw, why are they wrong?

Vets get little or no nutritional training whilst studying. Once qualified and working in a veterinary practice, the main source of training is provided by pet food manufacturers who want vets to resell their food in the waiting room!

It’s true, raw feeding done wrong can cause your pets harm, do your research, don’t be tempted to feed chicken carcass mince (40% bone!) alone because it’s cheap, or buy from a supplier who can’t tell you the bone content of their foods, or you may end up with a very constipated pet and then a vet who has the opportunity to tell you how bad raw feeding is. There are a host of raw feeding groups on facebook, this is how we first learnt, asking lots of questions is important!

https://www.facebook.com/groups/rawsomeandholistic/?fref=ts

https://www.facebook.com/groups/Rawfeeding.rebels/?fref=ts

15 | How is raw meat safe, won’t my pet get ill?

Raw is a species appropriate diet for our dogs, cats, ferrets and more. They are designed to eat meat historically and their digestive systems have remained unchanged, dogs digestion is the same as that of wolves. The stomach acid is much more acidic, killing bacteria, also the digestion of raw meat is very quick, so any bacteria does not get chance to take hold as it quickly passes through the digestive system.

16 | My pet doesn’t drink much since starting on raw, is this normal?

Meat by nature is around 60-70% moisture. So it’s natural your pet won’t be desperately trying to quench it’s thirst like it would after a bowl of dry biscuits! This means the chance of kidney and bladder problems will be reduced as your pets will be flushing out their systems with all the extra water that is naturally in their food.

17 | My dog doesn’t chew bones properly, what can I do?

Feed bigger pieces and take away after a meals worth has been consumed. Chicken and duck necks are too small for many dogs and will just be gulped down, we just use these for our cats. Feeding a full carcass instead will really encourage slower eating and more chewing, and will also provide teeth cleaning benefits.

Another option is to feed chunks frozen which often slows down gulpers and forces them to chew. It’s also great for warmer weather, a meat lollipop in the garden is great in summer!

18 | I’m scared of feeding bones, do I have to?

Yes and no. Calcium is an essential part of the diet. But bones do not need to be fed whole. Many minces contain high proportions of ground bone. You can also feed 5g of dried out and ground eggshells for every 400g of meat, for the perfect calcium:phosphorus ratio. This can be useful for pets who have a low tolerance to bone, or fussy ones (cats!)
However, if you don’t feed whole bones you are missing out on one of the best benefits of raw feeding…clean teeth! Remember this is what your pet is designed to eat.

19 | My pet hasn’t pooed in ages/poo is white and crumbly, is this normal?

This may suggest too much bone has been fed. Give a couple of totally boneless meals. Cooked pumpkin/butternut squash may help too. We don’t advise the feeding of offal to counteract constipation as this may cause pieces of undigested bone to rush through the digestive system.

20 | How much do i feed my puppy?

Puppy feeding guide – % of current weight daily split into several meals

  • 8-10 weeks | 10% – split into 4 meals
  • 10-16 weeks | 8% – split into 3 meals
  • 16-20 weeks | 7% – split into 3 meals
  • 20-24 weeks | 6% – split into 3 meals
  • 24-36 weeks | 5% – can go down to 2 meals a day if they seem ready to manage without lunch
  • 36 weeks – 1 year old | 4% – split into 2 meals
  • If fully grown by one year | gently reduce to 2.5% daily
  • If still growing | feed at 3.5% until maturity and then 2.5%

The above is just a guide, every dog is different and has differing energy levels/metabolism. Puppies should not be chubby, excess weight on growing joints is not desirable, keep them lean.

Special care should be taken with feeding bone with puppies, too much calcium is not ideal for growing bones. Therefore we always recommend feeding complete minces along with the occasional edible bone once or twice a week (poultry wings/necks/carcass) for mental stimulation and teeth cleaning!

Feed as much variety as possible to help your pup have the best possible nutrition to aid growing healthily – 4 different meats or more to cover all the lovely different vitamins and minerals each meat has to offer.